Indemnification in three steps

You must inform SERV’s claims department immediately of the occurrence of an insured or guaranteed event and provide all of the details.
Applying for indemnification. The indemnification form can be requested from Claims & Recovery. Our employees in this department will be happy to help you complete the form. Please note that the form must be submitted within two years of the occurrence of the insured risk (forfeiture period).
Upon receiving the indemnification request together with all of the necessary documents and information, SERV will review the application and inform you in writing if you are entitled to indemnification. If you are entitled to indemnification, the amount will be paid out to you within 30 days after the application has been approved by us.

Please remember that, even after indemnification, you will remain obliged to take recourse, recovery and loss mitigation measures in consultation with us. SERV may contribute towards the cost of certain measures (e.g. taking legal action). The loss information sheet contains detailed information about your rights and obligations if an insured event occurs, as well as information on SERV’s processes.

Preventing losses in three steps