Our values & culture

Working together across borders

Find out more about our values, culture and what drives us every day.

About SERV

Swiss Export Risk Insurance (SERV) supports Swiss export companies by facilitating their access to international markets. We offer insurance and guarantee products to cover political and economic risks. These products protect against payment defaults and facilitate access to low-cost credit. This enables Swiss exporters to offer longer payment terms without affecting their liquidity.

More about SERV’s business

Our values

Appreciation

We believe that appreciation should lie at the heart of every business and every working relationship. That’s why we are always respectful, fair and honest with each other.

Cooperation

Our employees contribute their diverse experiences, perspectives and strengths on a daily basis. We value and respect this diversity as we support each other and collaborate across different departments and disciplines.

Continuous improvement

We take a keen interest in the latest developments, we strive to keep on learning and improving both professionally and personally, and we like to share our knowledge with others.

Customer orientation

We align our activities with the needs of our customers. Utilising our extensive expertise and working closely with our customers, we develop solutions that help them to sustainably operate their businesses.

Responsibility

We give our employees responsibility, and we trust them to do the right thing and make good decisions.

55% women in managerial positions

We take the principle of equal opportunity seriously and actively embrace it in our day-to-day work. This is reflected, among other things, by the fact that no less than 55% of our managers are women. And we don’t compromise when it comes to equal pay either. Our commitment to fairness and transparency has been recognised with the ‘Fair-ON-Pay Advanced’ certificate.

What sets SERV apart as an employer?

Mensur Ramadani, an Assistant Vice President in the Information & Operations Management department, gives insights into the values and culture at SERV in this fascinating interview. Mensur began his commercial apprenticeship at SERV in 2018, successfully completing it in 2021. He went on to obtain his federal vocational baccalaureate and now combines working 70 per cent with studying business informatics.

What stands out about SERV as an employer, in your opinion?

What I particularly appreciate about SERV is the flexibility and mutual respect. You are given a lot of scope to work under your own responsibility and can genuinely develop.

When I applied, there was no issue with continuing to study alongside my work. Having flexibility with my working schedule was a massive bonus, with performance being judged not by my mere presence, but by results and the effort that I put in. The atmosphere is professional, and personal initiative is highly appreciated. It is also exciting to work with colleagues from different specialist areas and learn from their knowledge and experience. Moreover, I greatly value the ability to put what I am learning in my studies into practice.

Photo Mensur Ramadani — Mensur Ramadani, Assistant Vice President in the Information and Operations Management Department

What values and culture typify your day-to-day working life?

Continual improvement is one of SERV’s core values. You really see that ethos in action, and I find it motivating. Particularly in Support, when I learn or discover new things, I see how important it is to keep getting better.

I find the feedback culture extremely valuable: it is positive and constructive, which helps me to keep improving. In my everyday work, I experience a culture of respect, which makes collaborating with others a very positive experience. The working environment is calm and relaxed, without being dull – people have good conversations and a bit of fun from time to time.

What benefits does SERV bring you personally?

The flexibility that SERV offers is definitely a huge benefit. I particularly value being able to arrange my working hours flexibly around my studies. That’s especially useful when I’ve got a lot to learn or exams coming up.

The ability to work from home is also really practical. It enables me to maintain a good work-life balance, and I am better able to combine my job with my personal development.